Question 1

Q. What time is check-in and check-out?

Accepted Answer

Check-in starts at 3:00 p.m.
Check-out time depends on the room type.
cabin room until 11:00
atelier room by 10:00

Question 2

Q. Do you offer early check-in and late check-out?

Accepted Answer

We charge an additional fee for early check-in and late check-out.
Please be sure to inform us in advance as it is subject to room availability.

Fee 1 hour : 2,500 yen (tax included), up to 2 hours

Question 3

Q. What is the rate for children?

Accepted Answer

Children of elementary school age and older are included in the number of guests. 
If you do not need a futon for your child to sleep with, please indicate this when you make a reservation.

Question 4

Q. Is breakfast available?

Accepted Answer

Breakfast is available only for guests who rent the whole inn.

Question 5

Q. Do you provide transportation from the airport?

Accepted Answer

We are sorry, but we do not provide transportation to and from the airport.
Buses are available, but are infrequent, so we recommend renting a car. Please use our inn's free parking lot.
A cab from the airport takes about 10 minutes and costs about 1,800 yen.

Question 6

Q.How do I cancel or change my reservation?

Accepted Answer

Please contact us by e-mail or phone using the inquiry form.

Question 7

Q. When should I notify you of my cancellation? Is there a cancellation fee?

Accepted Answer

Please contact us at least one month prior to your stay for cancellation.
In accordance with our cancellation policy, a cancellation fee will be charged from 1 month prior to your stay.
Please see "Cancellation Policy" for details.

Question 8

Q. Can I send my luggage in advance?

Accepted Answer

Please send your luggage to the address below, making sure to write the name of the representative person staying at the hotel and the date of your stay on the waybill. We will keep your luggage until your arrival.
※Please do not include valuables, food, or fragile items in your luggage.
※There is the possibility your luggage may arrive late because of the weather, so we recommend allowing extra time for shipping.

【Shipping address】
Amami City, Kagoshima Prefecture, Japan
898 Sotokanehisa, Kasari-cho, Amami-shi, Kagoshima, Japan
HOLLY CAMP CASA
Phone number 090-7167-1970

Question 9

Q. Can I leave my luggage before check-in or after check-out?

Accepted Answer

We offer luggage storage before check-in but not for after check-out.

Question 10

Q. Can I be placed on a waiting list?

Accepted Answer

Unfortunately, we do not have a waiting list. Availability changes constantly, so please check our website for the latest information.

Question 11

Q. Is there a convenience store nearby?

Accepted Answer

There is a convenience store about 15 minutes away and a supermarket about 3 minutes away by car.

Question 12

Q. Can I smoke?

Accepted Answer

No. Smoking is not permitted in the restaurant or in any of the guest rooms.
Please use the outdoor smoking booths.

Question 13

Q. Will the marine tours be held even if it rains or the weather is bad?

Accepted Answer

In principle, the tour will be held even if it rains, but it may be cancelled or rescheduled in case of high waves, strong winds, or rain with poor visibility, which may affect the safety of the tour. In such cases, we will make suggestions and consultations with you.

Question 14

Q. Can I participate in a marine tour with a toddler?

Accepted Answer

You are welcome to join us.
For children up to 4 years old, we have floats and box glasses for free. If the sea is not rough, you can enjoy it with your children.

FAQs